Do I need an EU Responsible Person? GPSR
Yes, if the manufacturer is outside the EU. No consumer product may be placed on the EU market unless an economic operator established in the Union is responsible for it, and their name and address must be visible to the buyer.
The Responsible Person is the contact point for market surveillance authorities and for consumers. They hold the technical documentation, check that it matches the product, and answer when an authority asks.
Who can take the role, in order of preference:
- The manufacturer, if established in the EU.
- An importer established in the EU — which is you, if you are the one bringing the goods in.
- An authorised representative appointed in writing by the manufacturer.
- A fulfilment service provider established in the EU, where none of the above exists.
If you are an EU-based importer, you are already the Responsible Person for what you import. You do not need to hire one — you need to do the job.
Common mistake: assuming the supplier's "CE certificate" settles this. A CE marking says something about conformity; it says nothing about whether a Responsible Person exists with a reachable EU address. Those are two separate requirements.
Source: Regulation (EU) 2023/988 (GPSR), Article 16 — applicable since 13 December 2024. Checked: 2 September 2026.
What has to be on the product or the packaging? GPSR
The name and contact address of both the manufacturer and the Responsible Person, plus something that identifies the specific product — a type, batch or serial number. Warnings and safety information must be in the language of every country you sell into.
Where it goes, in order: on the product itself; if that is not possible, on the packaging; and only if neither works, in a document accompanying the product. "On the website" is not one of the options, though the details do also have to appear in an online listing.
The language requirement is the one that catches people out. Selling the same item into the Netherlands, Germany and Poland means warnings in Dutch, German and Polish — determined by where the consumer is, not where you are.
Common mistake: printing an English-only warning label for the whole EU. That is a non-compliant product in every member state whose language is missing, even if the product itself is perfectly safe.
Source: Regulation (EU) 2023/988, Articles 9, 11 and 19. Checked: 2 September 2026.
How long do I have to keep the technical file? GPSR
Ten years from the day the product is placed on the EU market, and you must be able to hand it to an authority on request. As an importer you keep your own copy — pointing at the manufacturer is not enough.
The file has to contain a risk assessment: what could go wrong with this product, how likely it is, and what was done about it. A supplier declaration on its own does not qualify as a risk assessment.
Practically, ten years means the file has to outlive your relationship with the supplier. Collect it while you are still buying from them, not when an inspector asks and the factory has stopped answering email.
Source: Regulation (EU) 2023/988, Articles 9(2) and 11(2). Checked: 2 September 2026.